At Avyrel, we want you to be happy with your purchase. If your order does not meet your expectations, you may be able to return it in accordance with the conditions below.
1. Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you, receives the goods.
To exercise your right of withdrawal, please contact us with your order number and your decision to return the product.
2. Return Conditions
To be eligible for a return, items should:
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Be unworn and unused.
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Be in their original condition.
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Have all original tags and labels attached.
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Be returned in the original or suitable protective packaging.
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Not show signs of washing, damage, perfume, makeup, stains, or other wear.
For hygiene reasons, certain items may not be eligible for return where applicable, particularly if they have been unsealed after delivery.
3. How to Request a Return
Before sending an item back, please contact our customer service team.
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return, if applicable
We will provide you with the return instructions and return address.
Please do not send items to the sender address shown on your parcel unless our customer service team has instructed you to do so.
4. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise required by applicable law to be covered by Avyrel, the customer is generally responsible for the direct cost of returning the goods when exercising the right of withdrawal.
If you received an incorrect, defective, or damaged item, please contact us before returning it so that we can provide appropriate instructions.
5. Refunds
Once we receive and inspect your returned item, we will process your refund.
If you exercise your statutory right of withdrawal, we will refund the payments received from you, including the standard delivery cost charged for the original shipment, where required by applicable law.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.
6. Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive:
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A damaged item
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A defective item
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The wrong item
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A missing item
please contact us as soon as possible and provide your order number and clear photographs of the issue.
We will review the matter and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with applicable consumer law.
7. Exchanges
If you need a different size or item, please contact us before returning your order.
Depending on availability, we may be able to arrange an exchange. In some cases, we may ask you to return the original item and place a new order.
8. Sale Items
Sale and promotional items may be subject to the same statutory consumer rights as full-price items.
Any additional voluntary return conditions for promotional items will be clearly stated at the time of purchase and will not affect your statutory rights.
9. Statutory Consumer Rights
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded under applicable German or European Union law.
If an item is defective or does not conform to the contract, you may have statutory warranty rights in addition to any voluntary return policy offered by Avyrel.
10. Contact Us
If you have questions about returns or refunds, please contact us:
Avyrel
Germany
Email: [Your Customer Service Email]
Address: [Your Business Address]
Please include your order number whenever contacting us about a return or refund.