At Avyrel, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
Orders are normally processed within 1–3 business days after successful payment.
Orders placed on weekends or public holidays may be processed on the next business day.
During busy periods, sales, new collections, or holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email where tracking information is available.
2. Delivery Times
Estimated delivery times depend on your destination and the shipping method selected at checkout.
Typical delivery estimates are:
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Germany: approximately 2–5 business days
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European Union: approximately 3–8 business days
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Other available international destinations: approximately 5–12 business days
These are estimated delivery times and are not guaranteed unless a specific guaranteed delivery service has been purchased.
Delivery may take longer during public holidays, peak shopping periods, severe weather, carrier disruptions, or other circumstances outside our reasonable control.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
Available shipping methods and their applicable costs may vary depending on your delivery address, order size, and destination.
If we offer free shipping promotions, the applicable terms will be displayed on our website or at checkout.
4. Order Tracking
When tracking is available, you will receive a shipping confirmation containing your tracking information.
Please allow some time for the tracking information to become active after the parcel has been handed to the carrier.
If your tracking information has not updated for an extended period, please contact our customer service team.
5. Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
If you enter an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address change will be possible.
6. Failed or Missed Delivery
If a delivery attempt is unsuccessful, the carrier may leave instructions for another delivery attempt, collection from a designated location, or another available delivery option.
If a parcel is returned to us because it could not be delivered due to an incorrect address, refusal, or repeated failed delivery attempts, please contact us so we can discuss the available options.
Additional shipping costs may apply where permitted by law.
7. Delayed or Lost Packages
Although we work with shipping providers to deliver orders as quickly as possible, delivery delays can occasionally occur.
If your order appears to be significantly delayed or lost, please contact us with your order number and tracking information where available.
We will work with the relevant carrier to investigate the shipment and provide an appropriate solution in accordance with applicable law.
8. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product itself is damaged, contact us with:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the packaging, where possible
We will review the issue and assist you in accordance with applicable consumer rights.
9. International Shipping
For orders shipped outside Germany or the European Union, additional customs procedures, import duties, taxes, or other charges may apply depending on the destination country.
Where applicable, these charges may be the responsibility of the customer.
Customs processing may also affect delivery times.
10. Delivery to Germany and the European Union
For deliveries within Germany and the European Union, applicable consumer protection and delivery rights will apply.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable German or European Union law.
11. Changes to Shipping Information
We may update our shipping methods, delivery estimates, shipping fees, or available destinations from time to time.
The shipping information applicable to your order will be displayed during checkout.
12. Contact Us
If you have questions about shipping or your order, please contact us:
Avyrel
Germany
Email: [Your Customer Service Email]
Business Address: [Your Business Address]
Please include your order number when contacting us about an existing shipment.