Welcome to Avyrel. Find answers to some of our most frequently asked questions below.
1. What is Avyrel?
Avyrel is a fashion brand offering carefully selected clothing and styles designed for modern wardrobes. We focus on contemporary fashion, quality, and an enjoyable shopping experience.
2. How can I place an order?
Simply browse our collections, select your preferred item and size, add it to your shopping bag, and proceed to checkout. Follow the checkout instructions to complete your purchase securely.
3. How do I know which size to choose?
Please check our Size Guide before placing your order. We recommend comparing your measurements with the measurements provided for each size.
If you are between two sizes, please check the individual product information for additional sizing advice.
4. Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to change or cancel an order, please contact us as soon as possible with your order number.
Once an order has been processed or shipped, we may no longer be able to make changes or cancel it.
5. How long does delivery take?
Delivery times depend on your destination and the shipping method selected at checkout.
Your estimated delivery time and available shipping options will be displayed during checkout.
Please note that delivery times may occasionally be affected by circumstances outside our control.
6. How can I track my order?
Once your order has been dispatched, we will send you a shipping confirmation containing tracking information where tracking is available.
You can use the tracking information to follow your shipment.
7. What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on your location, these may include major credit and debit cards and other supported online payment methods.
8. Can I return an item?
Yes. If you are a consumer in the European Union, you generally have a statutory 14-day right of withdrawal, subject to applicable legal conditions and exceptions.
Please see our Refund & Returns Policy for complete information about returns.
9. What condition must returned items be in?
Items should generally be returned unworn, unused, unwashed, and in their original condition with original tags attached.
Items showing signs of wear, damage, stains, makeup, perfume, or washing may not be accepted where legally permitted.
10. How long does it take to receive my refund?
After we receive and inspect your returned item, we will process your refund in accordance with our Refund & Returns Policy and applicable law.
The time for the money to appear in your account may also depend on your payment provider or bank.
11. What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and photographs showing the issue.
Our team will review the situation and provide the appropriate solution in accordance with applicable consumer law.
12. Can I exchange an item for another size?
If you need a different size, please contact us before returning your item.
Depending on availability, we may be able to arrange an exchange. Alternatively, you may need to return the original item and place a new order.
13. Are sale items refundable?
Sale items may still be subject to your statutory consumer rights.
Any additional return conditions for promotional items will be clearly communicated at the time of purchase.
14. Is my payment information secure?
We use the payment and security features provided by our ecommerce platform and payment providers to process transactions securely.
Avyrel does not receive or store your full payment card details.
15. Do I need an account to place an order?
No. You may be able to complete your purchase as a guest without creating an account.
Creating an account can make it easier to manage your orders and save your information for future purchases.
16. What should I do if I haven't received my order?
First, check your shipping confirmation and tracking information.
If your estimated delivery period has passed, please contact us with your order number so we can help investigate the shipment.
17. Can I change my delivery address after ordering?
Please contact us immediately if you entered an incorrect delivery address.
We cannot guarantee that the address can be changed once an order has been processed or shipped.
18. How can I contact Avyrel?
If you have any questions about our products, orders, delivery, returns, or anything else, please contact our customer service team.
Email: [Your Customer Service Email]
We're happy to help.